Go Bag - Full Standard ^Sale

FAULTY GOODS RETURNS

If you believe you have purchased a faulty product, you must provide proof of purchase to receive a refund, replacement product or repair. Proof of purchase may be your original receipt, credit card statement or any other form of evidence.

Bounce Readiness may have the faulty product assessed by a third-party certified repair agent to determine the nature and cause of the fault. Bounce Readiness reserves the right to decline an exchange, refund or repair where any product fault is caused by misuse or neglect.

Returns must be first authorised by Bounce Readiness. Returns for credit can only be made within 30 days of purchase. To obtain a return, the date of purchase and the original invoice number must be quoted. Goods are to be returned freight prepaid and are to include a copy of the original invoice.

Returns are subject to a 20% restocking fee and will only be accepted if the goods and packaging are received in an unused and original condition. Return of incorrectly supplied goods at the Seller’s expense will be by the carrier of the Seller’s choice. The Seller will not accept freight charges for goods returned by other means.

Products specially purchased, manufactured, machined or cut to size to the Customer’s specifications are not returnable.

You can process your return via your customer account.

GENERAL NOTE ABOUT RETURNS

You must provide proof of purchase to make a claim and Bounce Readiness reserves the right to decline an exchange, refund or repair where a fault is caused by misuse or neglect.